You’ve engaged for a good deal and start expecting an interesting cruise trip on Halong Bay. However, the weather suddenly becomes bad, the cruise is cancelled; what should you do to deal with that? And for the fact that the situation occurs quite often, especially during the summer from May to September, you would better keep in mind these following suggestions.
1. You are in Hanoi
Simply ask the cruise agent when you could get to the next trip then check your booking hotel to know if you can stay longer in Hanoi. If it allows then it means you have some more days to dig deeper Hanoi area. The hotel can arrange the room for you or if it is fully booked, they can also contact other hotel for you. In case that you cannot wait, the agent will pay you back the full budget and you can choose to visit somewhere else such as Ninh Binh, Sapa or Mai Chau.
2. You are in Halong City
If the cancellation is informed when you arrived at Halong Bay, you might pay the transfer fee only or some cruises will not even charge you at all, your prepayment will be sent back to you. Then you can decide to go back to Hanoi right away, but of course, it is too tiring. And anyways, you are already in Halong, so we suggest you to talk with the cruise agent if the weather is getting favorable for sailing next day, then do an overnight at a hotel in Halong City. And we must say that there are a whole lot of places to visit, things to do and foods to eat on land. So you can spend 1 or 2 nights in Halong City without feeling depressing or wasting time.
3. You are on the cruise
In this case, you will be basically charged for the services that you have already used on board, for the rest unrealized services, the money will be sent back to you. You will be back on land and we have the same suggestions as above.
In all case, the officers in the hotels or cruises are always willing to help you out or giving alternative options. So don’t hesitate to ask them to assist you.
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